Care Assistant
Ask. Act. Audit. All in one place.
Built on the Caregence platform and powered by the Model Context Protocol (MCP), the Caregence Care Assistant is a natural-language care automation assistant that connects securely to EHRs, payer portals, scheduling, CRM, and claims systems without custom integrations.
Ask questions in plain English, trigger actions, view charts on burnout and overtime, and write results back to source systems with a full audit trail.
The problems it fixes
Dependency on stakeholders to take action
Error-prone task execution
Reports take days, decisions get delayed
Reports take days, decisions get delayed
Revenue leaks hide in the details until month-end
Turnover patterns slip by without early warnings
What the Care Assistant does
Answer complex questions
- “Show caregiver burnout risk by office this month”
- “List pending claims over 30 days with HCPCS and payer”
- “List pending claims over 30 days with HCPCS and payer”
Drive actions safely
- Update insurance policy details after verification
- Register a new provider organization with validated identifiers
- Create a prior authorization packet from visit notes and codes
Explain with visuals
- Auto-generate charts for burnout, overtime, cancellations, denials
- Add short narratives and suggested next steps
- Save views for weekly huddles and executive packs
Write back with traceability
- Push updates to EHR, CRM, or claims systems
- Keep timestamps, user, and before-after values
- Export audit logs for compliance teams
How it works on the Caregence platform
Connect
MCP links to EHR, CRM, payer APIs or portals, EVV, and file stores.
Execute
The assistant runs read or write actions with guardrails and confirmations.
Explain
Returns charts, short narratives, and suggested next steps.
Normalize
The platform aligns definitions and codes across systems.
Understand
Care-tuned models parse your question and map the right tools.
Write back
Commits changes, tags the user, and records a full audit trail.
Outcomes you can
expect
Salient Features: Built different with MCP
Universal healthcare connectivity
MCP provides one open interface across patient data, scheduling, claims, and messaging. No point-to-point builds.
Model-agnostic by design
Run with your preferred AI models. Swap or combine models as policies or costs change.
Consistent governance
Role-based access, PHI masking, and audit rules stay consistent across every connected system.
Sample questions to try
Show caregiver burnout risk by team this week with top drivers?
List pending claims over 45 days by payer and HCPCS?
Which offices have rising cancellations and overtime together?
Update insurance policy for patient 10294 and confirm benefits?
Create an authorization packet for CPT 97110 with required notes?
FAQs
Do we need custom integrations per system?
No. MCP provides a universal interface to connect systems without one-off builds.
Can non-technical staff use it?
Yes. It is a plain-language assistant with simple confirmations for write actions.
How are changes tracked?
Every read and write is logged with user, time, fields, and before-after values.
What about model choice and cost?
You choose models. The platform stays model-agnostic and can route by policy or price.
See the Care Assistant in action
Watch the MCP-powered assistant answer questions, update records, and visualize burnout risk in real time.